PDF's are not attaching to submissions

  • laschicasbakerycafe
    Asked on July 1, 2021 at 7:00 PM

    My pdfs are not attaching to my submissions?

    Sometimes they do, sometimes they don't..sometimes the kitchen copy does, sometimes the counter copy does..why is that?

    I need both pdfs to attach to each submission always.

    How can I fix this asap?

  • Sara_G
    Replied on July 2, 2021 at 4:27 AM

    Hi,

    We apologize for the inconvenience caused.
    There is a temporary issue with the PDF attachments.
    Our Dev Team is currently working to fix it.
    As soon as the issue is solved, we will inform you on this ticket.

    Thanks.

  • Sara_G
    Replied on July 5, 2021 at 3:13 AM

    Hi,

    Thanks for waiting.

    Our Dev Team informed us that the issue with the PDF attachments should be solved now.
    Kindly let us know if the problem persists.

    We await your update.
    Kind regards.

  • Kiran Support Team Lead
    Replied on July 6, 2021 at 4:02 AM

    We apologize for the inconvenience this may have caused. We have received an update from our backend team that the issue should be fixed by now and you should be receiving the emails with PDF attachments. If you still notice any issue, please do let us know. We will be happy to take a look again.

    Thank you.