PDF's are not attaching to submissions

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    Asked on July 01, 2021 at 07:00 PM

    My pdfs are not attaching to my submissions?

    Sometimes they do, sometimes they don't..sometimes the kitchen copy does, sometimes the counter copy does..why is that?

    I need both pdfs to attach to each submission always.

    How can I fix this asap?

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    Answered on July 02, 2021 at 04:27 AM


    We apologize for the inconvenience caused.
    There is a temporary issue with the PDF attachments.
    Our Dev Team is currently working to fix it.
    As soon as the issue is solved, we will inform you on this ticket.


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    Answered on July 05, 2021 at 03:13 AM


    Thanks for waiting.

    Our Dev Team informed us that the issue with the PDF attachments should be solved now.
    Kindly let us know if the problem persists.

    We await your update.
    Kind regards.

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    Answered on July 06, 2021 at 04:02 AM

    We apologize for the inconvenience this may have caused. We have received an update from our backend team that the issue should be fixed by now and you should be receiving the emails with PDF attachments. If you still notice any issue, please do let us know. We will be happy to take a look again.

    Thank you.