User violating credit card PCI compliance

  • Profile Image
    Dana Giuliana 
    Asked on July 08, 2021 at 05:04 PM

    I work in e-commerce technology and I just used your platform to buy something - and I was concerned about the security that is used. I then realized that the company I sent payment to is misusing jotform per your guidelines. I am now concerned that my credit card data is not being stored securely.


    I am telling you so you can take action on the user.

    https://submit.jotform.com/submit/211786368787172/?processed=true&submission_id=5015870664121652888


    https://form.jotform.com/211786368787172



  • Profile Image
    gerardw
    Answered on July 09, 2021 at 12:06 AM

    Thanks for sharing the form link with us.

    Upon checking I can see that the user has not violated any of our Terms. They are using our authorized Square payment processor on the form. Your card information is not stored anywhere - neither on Jotform nor on the form owner's Square account.