My forms are disabled and I can't fix it

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    Mimi Williams 
    Asked on July 12, 2021 at 03:01 PM

    Hello,


    The forms I use for my business disabled by themselves. I clicked to enable them again but it is not working. Can anyone be of any assistance?

    Thanks,


    Mimi

  • Profile Image
    Kenneth_C
    Answered on July 12, 2021 at 08:40 PM

    Thank you for reaching support,

    It has been found that the form is collecting sensitive billing information which is a violation of the terms of use: https://www.jotform.com/terms/

    To reactivate the account, either the form is deleted or have the offensive fields removed.

    Let us know if we have your permission to do so.

    Awaiting your response.

    Best.

  • Profile Image
    Mimi Williams 
    Answered on July 12, 2021 at 08:55 PM
    Can you tell me what sensitive billing info is being collected? I don’t ask for card information or things like that?
    I was creating one, now that you mentioned it, but I never used it and it’s not on the same form with the ones I was using previously.
    So, if I delete the one that I think is against the terms, I should be able to use my original forms?
    Thanks !
    Sent from my iPhone
    ...
  • Profile Image
    Kenneth_C
    Answered on July 12, 2021 at 10:55 PM

    Hi there,

    The form in question is https://form.jotform.com/211828518925059.

    Please follow the guidelines to avoid getting suspended: https://www.jotform.com/terms/

    1626144792_60ed0018987b0_g1.png

    I will reactivate the account so please make sure you comply.

    Best.

  • Profile Image
    Mimi Williams 
    Answered on July 12, 2021 at 11:33 PM
    Thank you.
    That fine print that often gets skimmed over. I never used that form by the
    way, I was experimenting with using the fillable PDF features.
    It was not my intention to violate any terms! If you can delete the form,
    thanks in advance. If you can't, I will delete it.
    I appreciate your assistance!
    Best,
    ...
  • Profile Image
    Mimi Williams 
    Answered on July 13, 2021 at 06:55 PM
    Hello again,
    Thank you so much for your help yesterday with letting me know a form was
    in violation of terms. Now that I deleted the form, how long will it take
    for my old forms to start working again?
    I have tried to select "enable" but it only shows a "working" icon but
    nothing happens after several minutes.
    Thanks!
    ...
  • Profile Image
    Kenneth_C
    Answered on July 13, 2021 at 08:22 PM

    Hi there,

    I have now reactivated the account.

    Let us know if you need further assistance.

    Best.