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Mimi WilliamsAsked on July 12, 2021 at 3:01 PM
Hello,
The forms I use for my business disabled by themselves. I clicked to enable them again but it is not working. Can anyone be of any assistance?
Thanks,
Mimi
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Kenneth JotForm SupportReplied on July 12, 2021 at 8:40 PM
Thank you for reaching support,
It has been found that the form is collecting sensitive billing information which is a violation of the terms of use: https://www.jotform.com/terms/
To reactivate the account, either the form is deleted or have the offensive fields removed.
Let us know if we have your permission to do so.
Awaiting your response.
Best.
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Mimi WilliamsReplied on July 12, 2021 at 8:55 PMCan you tell me what sensitive billing info is being collected? I don’t ask for card information or things like that?
I was creating one, now that you mentioned it, but I never used it and it’s not on the same form with the ones I was using previously.
So, if I delete the one that I think is against the terms, I should be able to use my original forms?
Thanks !
Sent from my iPhone
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Kenneth JotForm SupportReplied on July 12, 2021 at 10:55 PM
Hi there,
The form in question is https://form.jotform.com/211828518925059.
Please follow the guidelines to avoid getting suspended: https://www.jotform.com/terms/
I will reactivate the account so please make sure you comply.
Best.
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Mimi WilliamsReplied on July 12, 2021 at 11:33 PMThank you.
That fine print that often gets skimmed over. I never used that form by the
way, I was experimenting with using the fillable PDF features.
It was not my intention to violate any terms! If you can delete the form,
thanks in advance. If you can't, I will delete it.
I appreciate your assistance!
Best,
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Mimi WilliamsReplied on July 13, 2021 at 6:55 PMHello again,
Thank you so much for your help yesterday with letting me know a form was
in violation of terms. Now that I deleted the form, how long will it take
for my old forms to start working again?
I have tried to select "enable" but it only shows a "working" icon but
nothing happens after several minutes.
Thanks!
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Kenneth JotForm SupportReplied on July 13, 2021 at 8:22 PM
Hi there,
I have now reactivated the account.
Let us know if you need further assistance.
Best.
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juleeReplied on February 24, 2022 at 10:54 PM
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Kenneth JotForm SupportReplied on February 25, 2022 at 12:01 AM
Hello @julee,
Thank you for reaching support.
To avoid confusion, I have moved your concern to this support ticket: https://www.jotform.com/answers/3797679.
I will respond to you there shortly.
Best.