My forms are disabled and I can't fix it

Hello,

The forms I use for my business disabled by themselves. I clicked to enable them again but it is not working. Can anyone be of any assistance?

Thanks,

Mimi

Thank you for reaching support,

It has been found that the form is collecting sensitive billing information which is a violation of the terms of use: https://www.jotform.com/terms/

To reactivate the account, either the form is deleted or have the offensive fields removed.

Let us know if we have your permission to do so.

Awaiting your response.

Best.

Can you tell me what sensitive billing info is being collected? I don’t ask for card information or things like that?
I was creating one, now that you mentioned it, but I never used it and it’s not on the same form with the ones I was using previously.
So, if I delete the one that I think is against the terms, I should be able to use my original forms?
Thanks !
Sent from my iPhone
...

Hi there,

The form in question is https://form.jotform.com/211828518925059.

Please follow the guidelines to avoid getting suspended: https://www.jotform.com/terms/

I will reactivate the account so please make sure you comply.

Best.

Thank you.
That fine print that often gets skimmed over. I never used that form by the
way, I was experimenting with using the fillable PDF features.
It was not my intention to violate any terms! If you can delete the form,
thanks in advance. If you can't, I will delete it.
I appreciate your assistance!
Best,
...

Hello again,
Thank you so much for your help yesterday with letting me know a form was
in violation of terms. Now that I deleted the form, how long will it take
for my old forms to start working again?
I have tried to select "enable" but it only shows a "working" icon but
nothing happens after several minutes.
Thanks!
...

Hi there,

I have now reactivated the account.

Let us know if you need further assistance.

Best.

Hello @julee,

Thank you for reaching support.

To avoid confusion, I have moved your concern to this support ticket: https://www.jotform.com/answers/3797679.

I will respond to you there shortly.

Best.