Problems today? Site down / PDF's?

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    daveteach
    Asked on July 21, 2021 at 06:43 AM

    Morning,


    Are you guys having any problems today. We keep getting a 'Site Down' error and PDF's don't seem to generating...?

    Thanks


    Dave

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    Jovanne_A
    Answered on July 21, 2021 at 10:32 AM

    Hi Dave, thank you for contacting support.

    We apologize for the inconvenience.

    There was a known issue with our PDF feature earlier. However, there was an update from our developers that the problem is now fixed. 

    Could you please check and let us know if the issue persists on your end?

    We look forward to your response.

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    daveteach
    Answered on July 21, 2021 at 12:06 PM

    Hi Jovanne,

    Thanks for your reply, nope still cant get PDF's....

    Thanks Dave

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    Jovanne_A
    Answered on July 21, 2021 at 07:22 PM

    Hi Dave,

    Could you please try clearing your browser cache and check if the issue persists?

    I have now cleared your form cache on our end as a precaution.

    Please let us know if the issue persists on your end.

    Thank you,