Criticial Jotform Issues

  • Profile Image
    Altona
    Asked on July 22, 2021 at 03:03 AM

    Hi there,

    I have noticed a number of concerning issues over the past hour:

    PDF Converter API Endpoint

    The use of https://api.jotform.com/pdf-converter/{formID}/fill-pdf?download=1&submissionID={submissionID}&apikey={apiKey} is no longer working. This functionality is critical to the system we have created around Jotform and Power Automate. Every form submission submitted whilst this endpoint is down causes a significant amount of manual reworks for us.


    Slow Submission Time

    Upon clicking the "Submit" button, "Please Wait" is displayed for about 60 second before the Thank You Page is loaded. Not sure if this relates to the next issue.


    Jotform Connector not triggering within Power Automate

    The Jotform Connector is again not triggering within Power Automate. This is another critical function within our system and like the PDF converter API endpoint, any down time causes a significant amount of manual reworks for us.


    Form Submission Tables showing zero entries

    Form submission tables are showing zero entries, see screenshot below.

    1626937117_60f9171dd928a_

    The above screenshot is taken from form table that has 1519 submissions.

    1626937156_60f9174486ee8_

    Can you please investigate the issues above and report back ASAP. As mentioned above, the downtime is causing significant disruption to our business and needs to be rectified urgently.

    Thank you in advance for you time.

    Regards,


  • Profile Image
    Nik_M
    Answered on July 22, 2021 at 08:45 AM

    Apologize for the inconvenience this may have caused.

    Earlier today we had a few issues, which our developers already resolved. Please check again, and let us know if there is any issue.

  • Profile Image
    Altona
    Answered on July 22, 2021 at 10:04 PM

    Hi Nik_M,

    All appears to be working as intended.

    Regards,