Cannot contact reCAPTCHA. Check your connection and try again

  • wub0
    Asked on July 22, 2021 at 9:43 AM
    cannot contact reCAPTCHA. Check your connection and try again
  • Yau_C
    Replied on July 22, 2021 at 9:49 AM

    Hi,

    This error message is usually caused by temporary Internet connection issue, especially when your users' network was not able to communicate with Google's captcha server.

    It depends on the country, some countries are not able to access Google services, such as captcha, by normal means.

    You can test it on different wifi network or web browsers.

    Let us know if this error still persists.

    Thank you.

  • wub0
    Replied on July 22, 2021 at 9:59 AM

    Never had an issue until this newest update jotform did

  • Yau_C
    Replied on July 22, 2021 at 11:02 AM

    Please tell us the url of the form you are referring to?

    Is this the form: 210555817463054?

    We will check for you.

  • wub0
    Replied on July 29, 2021 at 10:07 AM

    Is there a number to talk to someone. This back and forth email is getting old.

  • Anthony_Evans
    Replied on July 29, 2021 at 2:18 PM

    Howdy wub0,

    Unfortunately, we do not offer phone support. I apologize for any inconvenience. Our forums are available 24/7 and we're always happy to help, though we may require more information to assist your fully.

    I have inspect this form, https://www.jotform.com/210555817463054, and I do not see a reCaptcha widget has been used. I see that you have 40 forms in your account. Could you please provide the name, ID, or URL to the form in question?

    Thank you for your patience and understanding!