Video background not showing on iPad

  • JHurlock
    Asked on July 22, 2021 at 5:48 PM

    Hi there

    Am I eligible for the video backgrounds?

    I chose the tulips on on this form but when I published it and went to it on my iPad, the form reverted to a plain blue background. (However when I go to it on my computer it is the moving tuplips background.


     Thanks for your help

    Jo


    Page URL: https://submit.jotform.com/submit/212026948662863/
  • Nikola JotForm Support
    Replied on July 23, 2021 at 2:52 AM

    I tested the issue on an iPad emulator, but I was unable to replicate it.

    1627022899 60fa66333a96e ipad Screenshot 10

    Which iPad are you using? If possible please test on some other iPad as well.

  • JHurlock
    Replied on July 27, 2021 at 11:55 PM
    Hi there – sorry for the delay – in the end it just started working fine! Sorry for the inconvenience 😊
    (Ps – love that feature!)
    [cid:image001.png@01D783C8.623DE3C0]
    Jo Hurlock
    mobile | 021


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