Video background not showing on iPad

  • Profile Image
    Asked on July 22, 2021 at 05:48 PM

    Hi there

    Am I eligible for the video backgrounds?

    I chose the tulips on on this form but when I published it and went to it on my iPad, the form reverted to a plain blue background. (However when I go to it on my computer it is the moving tuplips background.

     Thanks for your help


  • Profile Image
    Answered on July 23, 2021 at 02:52 AM

    I tested the issue on an iPad emulator, but I was unable to replicate it.


    Which iPad are you using? If possible please test on some other iPad as well.

  • Profile Image
    Answered on July 27, 2021 at 11:55 PM
    Hi there – sorry for the delay – in the end it just started working fine! Sorry for the inconvenience 😊
    (Ps – love that feature!)
    Jo Hurlock
    mobile | 021