403 ERROR The request could not be satisfied.

  • Profile Image
    AidanU
    Asked on July 23, 2021 at 03:02 PM

    One of our donors gets this error repeatedly when trying to process a donation via a JotForm.

    He is in CANADA. Donations are coming through from USA without issue.

    ERROR:

    403 ERROR

    The request could not be satisfied.

    Request blocked. We can't connect to the server for this app or website at this time. There might be too much traffic or a configuration error. Try again later, or contact the app or website owner.

    If you provide content to customers through CloudFront, you can find steps to troubleshoot and help prevent this error by reviewing the CloudFront documentation.

    Generated by cloudfront (CloudFront)Request ID: TS_D-UJHAuHPyeolpGt3YgbgYgWgnGqQp-YKv0cwsvVfuSc-D8E70Q==



  • Profile Image
    Rehan_F
    Answered on July 24, 2021 at 01:41 AM

    Greetings,

    This looks like a temporary error. Kindly ask the user to try it again. If the error is still present then please give us the form URL so we can test this further.

    Thanks

  • Profile Image
    AidanU
    Answered on July 27, 2021 at 12:55 PM

    Error is persisting, but only in Canada.

    The form URL is https://form.jotform.com/90416421809152


    Thanks

  • Profile Image
    Mike_G
    Answered on July 27, 2021 at 10:27 PM

    I have cleared your account's form cache but, by any chance, could you ask your respondents in Canada to try to fill out your form using this link instead, please?

    https://www.jotform.ca/90416421809152

    It is still the link to your form but will be accessed on a different domain.

    If the issue persists, please do not hesitate to contact us again anytime and we will be glad to help you.

  • Profile Image
    AidanU
    Answered on July 28, 2021 at 05:57 AM

    Hi Mike,

    I'll send the new link and ask him to report results.

    Thanks

  • Profile Image
    AidanU
    Answered on July 30, 2021 at 10:11 PM
    Sorry to tell you that the new link was not successful
    Do you want me to connect you directly with the donor priest in Cananda?
    ...
  • Profile Image
    Mike_G
    Answered on July 30, 2021 at 11:28 PM

    We would like to apologize for any inconvenience. Can you also ask your respondents to try this link instead, please?

    https://www.jotform.com/90416421809152

    I have also created a cloned version of your form that your respondents can test.

    https://form.jotform.com/212108837122953

    Also, is the issue only happening to that specific form in your account that you shared. Have you tried creating a new form and have it tested by your respondents in Canada?

    We will wait for your response.