Conditional hidden field not working properly on our form. Help!

  • Arkivexperten_info
    Asked on July 27, 2021 at 9:16 AM

    Hi!

    We just found your service and find it very useful.


    We have a problem with nested conditional form elements. See the form below:

    https://eu.jotform.com/build/211986909144364#preview

    You can replicate the bug like this:

    1. Select the option "Teknisk support" in the first single select list "Vad gäller ärendet"
    2. Another select list "Typ av ärende" is unhidden
    3. Select the option "Jag kan inte öppna mitt elektroniska kodlås"
    4. A info paragraph is unhidden.
    5. Select the option "Övrigt" in the parent list "Vad gäller ärendet"
    6. Bug: The paragraph in the child list is not hidden, like it should be.


    Jotform Thread 3247226 Screenshot
    Page URL: https://www.arkivexperten.se/kontaktform
  • Kiran Support Team Lead
    Replied on July 27, 2021 at 1:40 PM

    The issue is happening due to the option 'Clear Hidden Field Values' in the Form Settings. Please try changing it to Clear on Being Hidden so that it should be working fine.

    1627407549 610044bdbaa93 Screenshot 10

    Thanks!

  • Arkivexperten_info
    Replied on July 28, 2021 at 2:20 AM

    Thanks, that helped!


    Regards, Magnus