Conditional hidden field not working properly on our form. Help!

  • Profile Image
    Arkivexperten_info
    Asked on July 27, 2021 at 09:16 AM

    Hi!

    We just found your service and find it very useful.


    We have a problem with nested conditional form elements. See the form below:

    https://eu.jotform.com/build/211986909144364#preview

    You can replicate the bug like this:

    1. Select the option "Teknisk support" in the first single select list "Vad gäller ärendet"
    2. Another select list "Typ av ärende" is unhidden
    3. Select the option "Jag kan inte öppna mitt elektroniska kodlås"
    4. A info paragraph is unhidden.
    5. Select the option "Övrigt" in the parent list "Vad gäller ärendet"
    6. Bug: The paragraph in the child list is not hidden, like it should be.


  • Profile Image
    Kiran
    Answered on July 27, 2021 at 01:40 PM

    The issue is happening due to the option 'Clear Hidden Field Values' in the Form Settings. Please try changing it to Clear on Being Hidden so that it should be working fine.

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    Thanks!

  • Profile Image
    Arkivexperten_info
    Answered on July 28, 2021 at 02:20 AM

    Thanks, that helped!


    Regards, Magnus