My Account is Locked and My Forms Are Disabled

  • Profile Image
    Seth Connell 
    Asked on July 27, 2021 at 09:16 PM

    I forgot my password a few days ago and then my account was locked for a few hours. I did the reset password option and then thought it was all set. But now I get the message that my account is suspended and I cannot have this. I need to have my forms operational for my business to function and the message my clients get is that the form is disabled. My client intake process relies on these forms. Please let me know ASAP what needs to be done to unlock the account so I can get back up and running. Thank you!

  • Profile Image
    Answered on July 28, 2021 at 07:10 AM

    We do apologize for the inconvenience.

    It seems your account was auto suspended by our phishing detector. Further checking your forms, I can't seem to find any fields that would have violated our terms of use.

    I have lifted the suspension in your account.

    If you need further assistance, let us know.

  • Profile Image
    Answered on July 28, 2021 at 05:50 PM

    I'm back in, thanks for the help!