How can you log back in after being locked out of your account?

We tried setting up a new password. However, we still weren't able to access our forms page or log into our account. We keep getting the same error message that we are locked out of our account.

Hi there,

Thanks for reaching out to us!

Seems like your account has been locked up due to many failed login attempts.

Kindly note that I've successfully flushed those attempts and reactivated your account. You may log in now with no issues at all.

I hope I have been of any help.

Should you have any further inquiries, we will be more than happy to help.