Captcha field is displayed after form submission.

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    asavchuk
    Asked on August 08, 2021 at 04:11 PM

    Hi there!

    My users are being forced to complete a reCAPTCHA following submission of one of our forms and they are having to click multiple times to get through the forms.

    I did not intentionally included reCAPTCHA to my forms and do not want my users to go through this painful process.

    Is there any variant to disable this function?

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    Ashwin
    Answered on August 08, 2021 at 11:55 PM

    Please note that when form detects unusual submission / traffic from same IP address, for security reasons a Captcha field is display after form is submitted.

    Have you embedded your form in any webpage where you are having this issue with? I would suggest you to please share web page URL and we will take a look.

    I am also escalating this to our backend team as well with a request to whitelist your account. We will get back to you as soon as we have any update from them.


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    asavchuk
    Answered on August 09, 2021 at 05:01 AM

    No, I have not embeded the form. I see the reCAPTCHA myself even when I use the preview mode and check the appearence of the form

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    Ashwin
    Answered on August 09, 2021 at 06:10 AM

    Please note that we have escalated this issue to our backend team. We will get back to you as soon as we have any update from them.

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    asavchuk
    Answered on August 11, 2021 at 12:02 PM

    Hi!

    Any news from backend team?

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    Ashwin
    Answered on August 11, 2021 at 01:45 PM

    We have whitelisted your account. Please test your form again and get back to us if Captcha field is being displayed after form submission.

    We will wait for your response.

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    asavchuk
    Answered on August 11, 2021 at 02:20 PM

    I do not see it any more.. Thank you for assistance!