Approval Workflow: Cannot edit emails on approvals, screen blank

  • fbuys
    Asked on August 19, 2021 at 9:14 AM

    Hi, I am trying to edit my approval emails in my workflow and each time I click on of the approvals after the first int he chain, I jsu get a blank screen. Th notifications I can access and edit bu the approvals are not accessible. It is quite an extensive workflow and don't want ot have to redo everything again.

    https://www.jotform.com/build/211653363118047

  • Tommi_N
    Replied on August 19, 2021 at 11:50 AM

    Hi fbuys,

    Can you perhaps take a few screenshots about these issues. I am not able to reproduce anything mention. The only erroneous thing I found is one deleted field left these conditionals. You can remove it by reselecting the fields.

    1629388235 611e7dcb30245 remove faulty c Screenshot 10

  • fbuys
    Replied on August 19, 2021 at 1:31 PM

    Hi, if I go to approval workflow and click ont he one highlighted or any other one after it

    1629394158 611e94eee2848 Gmail Screensho Screenshot 10

    I thne redirect to this blank page the side bar that normally appears no longer does


    1629394230 611e9536dcfcf Gmail Screensho Screenshot 21


    The notifications all work finr and can be editted bu the approvals no longer are accesible

  • Jovanne JotForm Support
    Replied on August 19, 2021 at 5:56 PM

    Hi,

    Please allow me some time to check on this and I will get back to you as soon as I have more information.

    Thank you.

  • Jovanne JotForm Support
    Replied on August 19, 2021 at 9:40 PM

    Hi,

    I've checked your Approval workflow, and I could replicate the issue. I will report the issue to our backend team for further checking. We will inform you here as soon as we have more information.

    Our apologies for the inconvenience.

  • fbuys
    Replied on August 20, 2021 at 2:26 AM

    Thanks Jovanne

  • Servet Product Manager
    Replied on August 23, 2021 at 2:10 AM

    Hi fbuys,

    We have fixed the 'blank screen' problem with your flow, sorry for inconvenience.

    1629698986 61233baa04974  Screenshot 10 If you experience any problems or have any questions about it, please get in touch with us.


  • fbuys
    Replied on August 23, 2021 at 9:08 AM

    Thanks a mil, appreciated.