My colleague is having the recaptcha pop up every time he submits the form. Is there a way to stop this?

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    Answered on October 06, 2021 at 02:20 AM


    Thank you for contacting Jotform support! We are happy to help!

    Your form is using ''hCAPTCHA''. You can change it to Google's reCAPTCHA and make it invisible. By doing so, your colleague will not have to tick the box in order to prove he is not a bot. The system will automatically understand whether his a bot or not. To add reCAPTCHA follow the instructions below.

    1. Go to the form that you would like to remove ''hCaptcha'' and add reCAPTCHA. Click on the hCAPTCHA element. 1633500374_615d3cd6ce8f6_
    2. Next, click on the reCAPTCHA button to activate It. In order to make it invisible toggle on ''Use Google invisible reCAPTCHA''.1633500489_615d3d49cc60c_

    After you do that, your form will be protected against bots, and also real people will not have to pass the picture test.

    If you require further assistance, please let us know.

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    Answered on October 06, 2021 at 02:29 AM

    Thanks for your help. I have passed the information on. I'll let you know if that fixes the issue.