I tried this, but the fields are hidden but when you click on the form

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    Jenny Holdredge
    Asked on October 07, 2021 at 12:45 PM

    I tried this, but the fields are hidden but when you click on the form they are not hidden.



    This is a re-post of a comment on How to Inform Users that the Form’s URL Has Been Changed

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    Mianala
    Answered on October 07, 2021 at 02:29 PM

    Hi there,

    Thanks for reaching out to us!

    I’m not not sure I understand your request correctly. Do you mean that when you click on the URL link of the new form, the fields of this new form are not hidden. Kindly share the form URL link so we can check it.

    07_10_2021_21_22_52.png

    Thank you.

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    JennyHoldredge
    Answered on October 07, 2021 at 03:26 PM

    I have it set up my old form per the instructions "How to Have Users Redirect from Old Form URL to New URL When URL of the Form Is Changed?"

    The old forms are: https://form.jotform.com/82385221094152 and this https://form.jotform.com/202466838956167

    I have hidden all of the fields except the paragraph field that directs them to the new form.

    It looks fine in Jotform, however, when I actually click on the form outside of Jotform or when I "preview" it in Jotform, the fields are NOT all hidden at all.

    1633634768_615f49d0ccaf4_hidden issue.PN1633634783_615f49df73784_hidden issue wh

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    Niko
    Answered on October 07, 2021 at 04:51 PM

    Greetings,

    We apologize for the confusion.

    I've checked your form and all the form fields are correctly hidden under the form builder.

    However, please note that there are multiple show/hide conditions that still make those hidden fields visible on the live form. To avoid that, please go to the form conditions section, select all the conditions and disable them:

    1633639888_615f5dd0c4a78_The Easiest Onl

    Please check and let us know if the issue persists.

    Thank you!

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    JennyHoldredge
    Answered on October 07, 2021 at 05:08 PM

    Okay, thanks! I don't want to permanently change the conditions yet, so will refer back to this if I decide to. Thanks!