strange behavior in google chrome - Cannot edit form in builder

  • alliphil
    Asked on March 5, 2014 at 3:43 PM

    Hi there,

    For whateve reason, when I use Google Chrome, I'm unable to edit my forms but I can in FireFox.  In Chrome, I dont' see the option to move fields around or delete fields.  Any idea why this may be happening?

  • TitusN
    Replied on March 5, 2014 at 5:04 PM

    Hello,

    That is indeed strange. It could be caused by the cache in Google Chrome.

    I would therefore advice that you clear it and see if this helps.

    What version of Chrome are you running on? Please visit this website to troubleshoot what might be wrong with Chrome.

    Let us know.

  • visionin
    Replied on March 13, 2014 at 12:20 PM

    Same issue here.

     

    Chrome Version 33.0.1750.146 m

  • alliphil
    Replied on June 25, 2014 at 3:42 PM

    This remains an issue for me.  I've repeatedly cleared my cache and cookies and I'm using Chrome version Version 35.0.1916.153 m.  

    Meanwhile, I've reluctantly resorted to using Firefox to edit my forms but would much rather use Chrome.  Please advise.

  • jonathan
    Replied on June 25, 2014 at 5:03 PM

    @ alliphil

    Hi,

    Unfortunately, we are not able to reproduce the same problem on our end. I have been using the same browser

    strange behavior in google chrome   Cannot edit form in builder Image 1 Screenshot 30

     

    strange behavior in google chrome   Cannot edit form in builder Image 2 Screenshot 41

     

    Can you please provide us also a screenshot on how it look on your end? It should help figure out more what could be the caused of issue.

    Follow the instruction here on how to include screenshots in your message.

     

    Thanks.

     

  • alliphil
    Replied on June 25, 2014 at 7:35 PM

    I just tried to add this but not sure if it went through.  Here's a 2 minute video detailing the issue:

    http://youtu.be/yINkxyTXDgY

    Please advise.

  • David JotForm Support Manager
    Replied on June 25, 2014 at 8:57 PM

    That is very strange, have you tried uninstalling Google Chrome and installing it back again?