PayPal Coupon Not Working

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    tcbirthnetwork
    Asked on March 05, 2014 at 06:32 PM

    We have a conference registration form that uses the PayPal widget. We are running a one day sale, with a coupon code today. However, users are unable to process the coupons. If an incorrect coupon code is put in, it says Invalid Code. If a good coupon code is put in then it just sits there spinning. We have tried 3 different networks and 3 different computers. Any idea?

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    tcbirthnetwork
    Answered on March 05, 2014 at 06:34 PM

    I will add that these types of coupons have worked in the past on our forms.

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    Cesar
    Answered on March 05, 2014 at 07:53 PM

    I have tested your form from its URL and I do receive the never ending spin when trying to apply a coupon. But when I tested a cloned version of your form:
    http://form.jotformpro.com/form/40637385610959?
    I did get past the spin issue:
    https://shots.jotform.com/cesar/screens/expiredcouponmessage.png

    And I have also noticed that your expiration date is today as well:
    https://shots.jotform.com/cesar/screens/expirationdatecouponpaypal.png

    Not sure if this may be giving you issues.
    But I would also suggest to clone my version of your form and test it yourself.

    Do let us know if the issue persists on the clone as well. Thank You.

    Related Article:
    How-to-Clone-an-Existing-Form-from-a-URL 

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    tcbirthnetwork
    Answered on March 05, 2014 at 07:56 PM

    Yes it is a one day sale. I have two forms using it, and both get the same spinning ring of death. It should expire at midnight tonight no?

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    tcbirthnetwork
    Answered on March 05, 2014 at 08:01 PM

    Cloning my form is not really an option as I have been using it for registrations for a while and my website has several links leading to THIS form. We also have Facebook posts leading to THIS form. I changed the expiration date on this one form to see if that was the problem, and it is not.

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    tcbirthnetwork
    Answered on March 05, 2014 at 08:03 PM

    Your cloned form does seem to be working fine, a side from it saying the coupon code is expired.

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    tcbirthnetwork
    Answered on March 05, 2014 at 08:08 PM

    Deleting the coupon code and starting from scratch fixed this issue on the form.

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    tcbirthnetwork
    Answered on March 05, 2014 at 08:11 PM

    The new coupon codes did not have expiration dates. The expiration date of the coupon codes. Do they kick off at 1159 on the expiration date or 12AM the evening before?

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    Cesar
    Answered on March 05, 2014 at 10:15 PM

    Unless my colleagues have any other information. I do believe the code should expire @ 11:59 based on the timezone on your account. If I find addtional information on that i will make sure to let you know. Also, I would suggest to re-insert the coupon code in the case it missed the expiration date.