What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Payment portion is not showing up when I have someone use the link that I send them via email

    Asked by Susanraebaker on March 05, 2014 at 08:12 PM

    Everything on my Jot Form creation is fine except that when you send the link to someone and they click on it, the form shows up without the payment option...

    email form creation payment option and
  • Profile Image

    Answered by Cesar on March 05, 2014 at 10:28 PM

    The Payment tool contained on your form has only one product item. This is the reason as to why the payment tool is not appearing. I would advise to set a notice about the charge that will take place, just above the submit button.

    Do let us know if you need further assistance. Thank you.


    Screenshot of notice:

    https://shots.jotform.com/cesar/screens/paymenttoolnotseen.jpg