What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    I am having issues with one of the fields in my form

    Asked by ActionTarget on March 06, 2014 at 11:06 AM

    We have a request a quote form on our website (url of the form listed below). I have the conditions set up so that if someone selects Canada as the conuntry, then a Province field will appear and a person can select the correct province. However, we recently received a form from someone who had clicked on United States as the country, but the Province field also appeared. I cannot replicate this issue. This ia a problem because there is a different sales rep for the US and Canda. If you could help, I would appreicate it. 

    Page URL:

  • Profile Image

    Answered by Carina on March 06, 2014 at 12:59 PM

    I checked your conditions and they seem fine. I also could not replicate this situation but I will forward this question to our development team so they can look better into this.

    Once they have an answer you will get an update through this thread.

    Let us know please if you need more assistance.