Paragraphs hidden from email submission

  • BounceBackSyd
    Asked on October 17, 2021 at 6:00 PM

    When I receive my form notification via email all the paragraphs are hidden and I need them to be visible.

    I've seen already on forums that you can view this when in the submissions section of Jotform but this does not help me. I need it to be on the PDF attachment in the email

    For this form I need the 3 paragraphs for
    Covid-19 WHS Sign Off
    Health Declaration
    Data Retention Signature

    On the screenshot you can see these fields are missing and it's just the signatures

    Jotform Thread 3436013 Screenshot
  • John Support Team Lead
    Replied on October 17, 2021 at 6:18 PM

    I have tried cloning your form and made test submissions, however, I can't seem to replicate the issue. All email notifications I received have PDF attachments in them showing the correct data: 1634509049 616ca0f996a33 pdfss Screenshot 10

    So I assume you were able to resolve it already by deleting the existing PDF template and just created a new one in the PDF Editor?

    Otherwise, let us know if you still need further assistance.