renew jotform subscription with paypal

  • micahp20
    Asked on March 7, 2014 at 6:53 PM

    my renewal is coming up in May I paid through paypal how do I update my CC or billing info ? 

  • Elton Support Team Lead
    Replied on March 8, 2014 at 12:46 AM

    Hi,

    Your subscription is still active as of checking. It will automatically renew on May 03, 2014 so you do not have to do anything else. Please make sure you have sufficient balance on your account during that day and everything will be fine. I think it is not necessary for you to update your billing info since the payment is processed over Paypal but here's how to check your billing info. http://www.jotform.com/myaccount/billing

    Regards!

  • micahp20
    Replied on March 8, 2014 at 1:00 AM
    I know where do I change my CC info.??
    Sent from my iPhone (please excuse me for misspelled words/run on sentences/non sense words or shortened words)
    ...
  • Elton Support Team Lead
    Replied on March 8, 2014 at 2:59 AM

    @micahp20

    Sorry for not being clear. Since your payment was processed/paid over Paypal, you have to change your CC information on the Paypal side. Please login to your Paypal account and update your CC info under Profile.

    Check this screenshot:renew jotform subscription with paypal  Image 1 Screenshot 20

    Let us know should you have further questions.

    Regards!