What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    renew jotform subscription with paypal

    Asked by micahp20 on March 07, 2014 at 06:53 PM

    my renewal is coming up in May I paid through paypal how do I update my CC or billing info ? 

    JotForm JotForm Subscription billing info
  • Profile Image
    JotForm Support

    Answered by EltonCris on March 08, 2014 at 12:46 AM

    Hi,

    Your subscription is still active as of checking. It will automatically renew on May 03, 2014 so you do not have to do anything else. Please make sure you have sufficient balance on your account during that day and everything will be fine. I think it is not necessary for you to update your billing info since the payment is processed over Paypal but here's how to check your billing info. http://www.jotform.com/myaccount/billing

    Regards!

  • Profile Image

    Answered by micahp20 on March 08, 2014 at 01:00 AM
    I know where do I change my CC info.??
    Sent from my iPhone (please excuse me for misspelled words/run on sentences/non sense words or shortened words)
    ...
  • Profile Image
    JotForm Support

    Answered by EltonCris on March 08, 2014 at 02:59 AM

    @micahp20

    Sorry for not being clear. Since your payment was processed/paid over Paypal, you have to change your CC information on the Paypal side. Please login to your Paypal account and update your CC info under Profile.

    Check this screenshot:

    Let us know should you have further questions.

    Regards!