What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    The thank you email confirmation I created is not the one responders are seeing. How do I link these?

    Asked by KrisMickelson on March 11, 2014 at 10:15 AM
  • Profile Image

    Answered by pinoytech on March 11, 2014 at 10:58 AM

    Hi Kris,

    I've clone your form to investigate the issue, but unfortunately I wasn't able to reproduce it. Its working fine on my end. The thank you email message that I'm seeing in your Autoresponder is the same with the message that I received. 

    Can you please try this workaround to fix the issue?

    1. Edit your form

    2. Delete/remove current Autoresponder

    3. Clear form cache

    4. Create a new Autoresponder

    5. Save changes.

    If the said issue still persist, please do let us know.