How come I am not getting my jot forms emailed to me?

  • Profile Image
    KTudor625
    Asked on March 11, 2014 at 11:04 AM

    I used to receive all of my forms via email when someone filled it out.  Now for some reason I am not getting them.  Can you help me in figuring out why this is happening?  Thanks in advance.

     

    Kristin

  • Profile Image
    NeilVicente
    Answered on March 11, 2014 at 11:17 AM

    If this is a recent issue (about 1 hour ago as of this writing), then it was caused by a bug introduced by a new release. However, we have already fixed that, so your forms should now work as expected.

    If your issue is not related to this, please let us know more details so that we may be able to further assist you.

  • Profile Image
    5Day
    Answered on March 11, 2014 at 11:34 AM

    HAving the same problem and its very recent, still no emails arriving

  • Profile Image
    KTudor625
    Answered on March 11, 2014 at 11:38 AM

    This has been happening for some time now, about 2 months.  No emails coming through.  I even changed the email address to see if that was the issue and it wasn't.  How can we get this resolved?

  • Profile Image
    NeilVicente
    Answered on March 11, 2014 at 11:49 AM

    @KTudor625

    Your host has been blocking the emails from us, and because of that, our servers added your email to our bounce list -- meaning form email alerts are no longer deployed for your email address.

    I have removed your email address from our bounce list, but please show the following message to your host's technical support so they can prevent this from happening again.

    Reason(s) : smtp;550 5.1.1  Too many recipients. IB607

    ----

    @5Day

    Kindly open a new thread for your issue. Thanks!