What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I am not receiving emails from a submitted form.

    Asked by gcawley on March 11, 2014 at 05:50 PM

    We setup an email to notify us when someone signs up but it is not working. Can someone check it out?

    Page URL:
    www.cloudsplus.com

    Emails email check
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    JotForm Support

    Answered by BDAVID on March 11, 2014 at 07:37 PM

    Hi, I see the reason why you are not getting your email notifications: 

    /var/log/jotform/remoteSmtpEMAIL.log:[11/Mar/2014:12:41:53 -0400] FAILED remote SMTP to garyc@cloudsplus.com from info@cloudsplus.com Last-Form-ID : IP : 77.96.107.5 Form-ID: 40584821524151 Reason SMTP Error: Could not connect to SMTP host.

    /var/log/jotform/remoteSmtpEMAIL.log:[11/Mar/2014:14:15:38 -0400] FAILED remote SMTP to garyc@cloudsplus.com from info@cloudsplus.com Last-Form-ID : IP : 192.40.236.162 Form-ID: 40584821524151 Reason SMTP Error: Could not connect to SMTP host.

    I would recommend you to use Mandrill to send E-mails from your own Email Address.