I am not receiving emails from a submitted form.

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    gcawley
    Asked on March 11, 2014 at 05:50 PM

    We setup an email to notify us when someone signs up but it is not working. Can someone check it out?

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    BDAVID
    Answered on March 11, 2014 at 07:37 PM

    Hi, I see the reason why you are not getting your email notifications: 

    /var/log/jotform/remoteSmtpEMAIL.log:[11/Mar/2014:12:41:53 -0400] FAILED remote SMTP to garyc@cloudsplus.com from info@cloudsplus.com Last-Form-ID : IP : 77.96.107.5 Form-ID: 40584821524151 Reason SMTP Error: Could not connect to SMTP host.

    /var/log/jotform/remoteSmtpEMAIL.log:[11/Mar/2014:14:15:38 -0400] FAILED remote SMTP to garyc@cloudsplus.com from info@cloudsplus.com Last-Form-ID : IP : 192.40.236.162 Form-ID: 40584821524151 Reason SMTP Error: Could not connect to SMTP host.

    I would recommend you to use Mandrill to send E-mails from your own Email Address.