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    Asked on March 12, 2014 at 05:39 AM

    I asked to downgrade the account back to free account. The paid account is still active, and the amount was drawn on my account.
    I have this message "Your subscription has-been scheduled to be canceled manually."
    How degrade the account manually?
    Thanking you for your explanations,



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    Answered on March 12, 2014 at 07:47 AM

    Hello brodtex,

    Upon checking, I found that you have paid the subscription payment using PayPal payment gateway. You have to cancel your subscription through your own paypal account. Here are the steps to cancel your subscription:

    1. Log in to your PayPal account

    2. Find the latest payment you have made to JotForm

    3. Click on the subscription number for that transaction

    4. Click on the "Cancel Subscription" button.

    You may also like to check the following guide :


    Thank you!