What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Downgrade

    Asked by brodtex on March 12, 2014 at 05:39 AM

    Hello,
    I asked to downgrade the account back to free account. The paid account is still active, and the amount was drawn on my account.
    I have this message "Your subscription has-been scheduled to be canceled manually."
    How degrade the account manually?
    Thanking you for your explanations,

    BR

    JM

    message paid account hello my account
  • Profile Image
    JotForm Support

    Answered by ashwin_d on March 12, 2014 at 07:47 AM

    Hello brodtex,

    Upon checking, I found that you have paid the subscription payment using PayPal payment gateway. You have to cancel your subscription through your own paypal account. Here are the steps to cancel your subscription:

    1. Log in to your PayPal account

    2. Find the latest payment you have made to JotForm

    3. Click on the subscription number for that transaction

    4. Click on the "Cancel Subscription" button.

    You may also like to check the following guide : https://www.paypalobjects.com/en_US/ebook/subscriptions/cancellations.html

     

    Thank you!