Additional Captcha is shown upon submission

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    swireproperties
    Asked on October 27, 2021 at 05:19 AM

    We did not make any change to our form but Captcha just show up for our forms upon submission. May we know how to turn this off?

    1635326335_6179197f0dd2b_

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    swireproperties
    Answered on October 27, 2021 at 05:26 AM

    Somehow it happened for 10 minutes and it is gone now

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    Tommi_N
    Answered on October 27, 2021 at 07:27 AM

    Hi swireproperties,

    An additional captcha is to protect our servers from high traffic from the same IP addresses. It is possible that we white list your IP address or form so you will be not receiving the additional captcha anymore.

    Would you like us to take action on this and which form is in question?

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    swireproperties
    Answered on November 05, 2021 at 06:23 AM

    Hi Tommi,

    Yes, please kindly whitelist our forms with below IDs:

    • 200161583281044
    • 200841715227450
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    Sam_G
    Answered on November 05, 2021 at 07:12 AM

    Hello Swireproperties,

    We have whitelisted your IP address.

    Kindly check and let us know how it goes.


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    swireproperties
    Answered on November 07, 2021 at 09:11 PM

    Hi Sam,

    We checked today the captcha still showing. Anything we should provide for the setup?

    1636337476_6188874488b9c_

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    Sam_G
    Answered on November 08, 2021 at 01:58 AM

    Hello Swireproperties,

    I am forwarding this thread to our review team. We will get back to you as soon as we have any updates from them.


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    Sam_G
    Answered on November 09, 2021 at 02:04 AM

    Hello Swireproperties,

    We have whitelisted your account.

    Kindly check and let us know if you need further assistance.

  • Profile Image
    swireproperties
    Answered on November 09, 2021 at 09:14 PM

    Checked it works now. Thanks.