Additional Captcha is shown upon submission

  • swireproperties
    Asked on October 27, 2021 at 5:19 AM

    We did not make any change to our form but Captcha just show up for our forms upon submission. May we know how to turn this off?

    1635326335 6179197f0dd2b Screenshot 10

  • swireproperties
    Replied on October 27, 2021 at 5:26 AM

    Somehow it happened for 10 minutes and it is gone now

  • Tommi_N
    Replied on October 27, 2021 at 7:27 AM

    Hi swireproperties,

    An additional captcha is to protect our servers from high traffic from the same IP addresses. It is possible that we white list your IP address or form so you will be not receiving the additional captcha anymore.

    Would you like us to take action on this and which form is in question?

  • swireproperties
    Replied on November 5, 2021 at 6:23 AM

    Hi Tommi,

    Yes, please kindly whitelist our forms with below IDs:

    • 200161583281044
    • 200841715227450
  • Sam_G
    Replied on November 5, 2021 at 7:12 AM

    Hello Swireproperties,

    We have whitelisted your IP address.

    Kindly check and let us know how it goes.


  • swireproperties
    Replied on November 7, 2021 at 9:11 PM

    Hi Sam,

    We checked today the captcha still showing. Anything we should provide for the setup?

    1636337476 6188874488b9c Screenshot 10

  • Sam_G
    Replied on November 8, 2021 at 1:58 AM

    Hello Swireproperties,

    I am forwarding this thread to our review team. We will get back to you as soon as we have any updates from them.


  • Sam_G
    Replied on November 9, 2021 at 2:04 AM

    Hello Swireproperties,

    We have whitelisted your account.

    Kindly check and let us know if you need further assistance.

  • swireproperties
    Replied on November 9, 2021 at 9:14 PM

    Checked it works now. Thanks.