What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    paypal doesn't return to my website

    Asked by dwooster on March 14, 2014 at 12:17 AM

    when the user goes to paypal via your tool and pays, the return to site button is taking them back to jotform.us and not the website on which I'm embedding my form. Is there a setting i am missing?



    Page URL:

  • Profile Image
    JotForm Support

    Answered by ashwin_d on March 14, 2014 at 07:24 AM

    Hello dwooster,

    Can you please check and ensure that the "Auto-Return" is enabled in your PayPal account? Here are the steps:

    1.Log in to your Paypal Account

    2.Select "Edit Profile"

    3.Under "Selling Preferences"

    4.Select "Website Payment Preferences"

    5.Note first option - Select "On" - Auto Return for Website Payments

    6.Enter the Return URL where you want your user to be redirected after successful payment.

    7.Click "Save."

    Hope this helps.

    Do get back to us if the issue persists.

    Thank you!

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    Answered by dwooster on March 15, 2014 at 10:40 PM
    I turned on auto return and set URL = http://www.campinfinity.com/pages/regthankyou/
    it still takes me to your thank you page - https://submit.jotform.us/complete.php?sid=260745637442963489
    any idea whats wrong?
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    JotForm Support

    Answered by NeilVicente on March 16, 2014 at 01:26 AM


    You must set your form's thank you page to that URL

    Save your form after changing this setting.

    Kindly inform us if you have other questions or concerns. Cheers!