paypal doesn't return to my website

  • Profile Image
    Asked on March 14, 2014 at 12:17 AM

    when the user goes to paypal via your tool and pays, the return to site button is taking them back to and not the website on which I'm embedding my form. Is there a setting i am missing?



  • Profile Image
    Answered on March 14, 2014 at 07:24 AM

    Hello dwooster,

    Can you please check and ensure that the "Auto-Return" is enabled in your PayPal account? Here are the steps:

    1.Log in to your Paypal Account

    2.Select "Edit Profile"

    3.Under "Selling Preferences"

    4.Select "Website Payment Preferences"

    5.Note first option - Select "On" - Auto Return for Website Payments

    6.Enter the Return URL where you want your user to be redirected after successful payment.

    7.Click "Save."

    Hope this helps.

    Do get back to us if the issue persists.

    Thank you!

  • Profile Image
    Answered on March 15, 2014 at 10:40 PM
    I turned on auto return and set URL =
    it still takes me to your thank you page -
    any idea whats wrong?
  • Profile Image
    Answered on March 16, 2014 at 01:26 AM


    You must set your form's thank you page to that URL

    Save your form after changing this setting.

    Kindly inform us if you have other questions or concerns. Cheers!