Pay With Credit/Debit Card Option Not Working

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    Wallstreet_Black
    Asked on October 29, 2021 at 01:49 PM

    Hello,

    It seems our users are having an issue submitting payment through our form with the "Debit or Credit Card" option. No matter what it always says it's declined even with all info entered correctly and the proper funds available. https://form.jotform.com/92556171621153

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    Basil_A
    Answered on October 29, 2021 at 03:56 PM

    Hi,

    Can you please attempt disconnecting the integration and reconnecting?

    If the issue persists, can you please confirm if the users are using the direct form link?

    Looking forward to your reply.

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    Wallstreet_Black
    Answered on October 31, 2021 at 07:25 PM

    We've tried this, but this is the error message that comes up now: HERE

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    Laura_L
    Answered on October 31, 2021 at 08:21 PM

    Hi,

    Sorry to hear that the issue is still persisting.
    Could you try removing and recreating the API key, and adding the credentials again to the integration?

    Here is a guide on where you can manage the API keys:
    How-to-obtain-paypal-api-credentials

    Please let us know how it goes.

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    Wallstreet_Black
    Answered on November 01, 2021 at 11:27 AM

    Hello, I've just tried this and I am still getting the same exact error message. Can someone please help fix this??

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    parker
    Answered on November 01, 2021 at 12:22 PM

    Hello,

    This error message is displayed when you do not have a PayPal Pro account or there is any limitation with your PayPal Pro account. I would suggest contacting PayPal and sharing this error message so they can look into your account with why it may be triggering this error.