"Login - SUSPENDED"

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    T. Myers 
    Asked on November 01, 2021 at 01:38 AM

    When I try my login I get an error that says suspended. I've been in and out of my account testing different fields and form options so I may have triggered something. But I need the account to be reset so I can continue to use the account. Is there a way to stop this in the future? I need to be able to test different feature before sending forms out to clients.

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    Sam_G
    Answered on November 01, 2021 at 03:55 AM

    Hello T.Myers,

    We would like to apologize for any inconvenience you were experiencing with your form.

    Upon checking, it was mistakenly suspended by the system. We've activated your account and the form should be accessible as well.

    Please check and let us know if you need any further assistance.

    Thank you for your patience!

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    tk3myers
    Answered on November 01, 2021 at 04:03 AM

    I was able to go into the account. Verify my link on my thank you page was correct. Filled out the form under preview and now I’m kicked out again. Please reset and advise how to stop this from happening.

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    Rehan_F
    Answered on November 01, 2021 at 04:15 AM

    Greetings,

    I've reactivated your account. Kindly try logging in to your account again from a different browser and let us know should you need further assistance.

    Thanks