My account is suspended and needs to be reset

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    tk3myers
    Asked on November 01, 2021 at 03:25 AM

    When I try to login it says login suspended and my forms is disabled. It wouldnt allow me to enter a ticket either. Somehow my phone is still logged in and submitting a ticket. On the regular computer I get an error message each time. Please reset my account so I can continue to use it and send out my form.

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    Patrick_R
    Answered on November 01, 2021 at 05:40 AM

    Hi there,

    It seems you recently changed your username and email address. Is that so?

    Is this the form you're referring to: https://www.jotform.com/form/213031382263041? As far as I can check, there are no issues with this form or your account.

    If you're referring to a different form please pass its URL and also your registered email address; so that we can check it at our end.

    Thank you!