How can i download the esignature

  • Profile Image
    Larden_Myles
    Asked on November 03, 2021 at 02:17 AM

    We set this up so we can get there signature, When I download it on excel or csv it does not show the signature, just ref link? If I do it via pdf it does not show at all?

  • Profile Image
    Larden_Myles
    Answered on November 03, 2021 at 02:22 AM

    The pdf has a broken link for the esignature???


  • Profile Image
    Larden_Myles
    Answered on November 03, 2021 at 04:00 AM

    There is no image when we download it as a pdf? it is just a broken image symbol for all files. We need to download our whole petition to send off with signatures, how do we do this?

  • Profile Image
    Tommaso_F
    Answered on November 03, 2021 at 06:21 AM

    Hello there,

    Could you please share the form URL so we can check?

    Regards.

  • Profile Image
    Larden_Myles
    Answered on November 03, 2021 at 08:43 AM

    https://www.jotform.com/tables/212567477510862

    Hi, it seems the PDF's are showing the e-signature. I was hoping to be able to download them all to a zip file. But download all to pdf doesn't seem to do anything.


  • Profile Image
    roneet
    Answered on November 03, 2021 at 09:00 AM

    It seems you have 20K submissions so it might take some time to send you the PDF files.

    Are you unable to see the signatures via the Tables page? The signatures on your Tables page are displayed on our end.

    Thanks.

  • Profile Image
    Larden_Myles
    Answered on November 03, 2021 at 09:05 AM

    We can see it on the tables, however, we need to submit the gathered submissions to our client as independent PDF files. What is the best way of doing that?

  • Profile Image
    Basil_A
    Answered on November 03, 2021 at 09:32 AM

    Hi,

    Downloading it as a PDF should work.

    I attempted to download the PDF of one of your submissions and it is appearing for me.

    1635945994_61828e0a93ac2_

    Can you please attempt going to your account settings and turning off the option "require log-in to view uploaded files" and check if the signatures appear in your PDF after that?

    1635946218_61828eeaa79ce_chrome_RyYMu7ok

    Looking forward to your reply.