Paypal isn't emailing a link to sync my account with Jotform.

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    francescarose21
    Asked on November 03, 2021 at 11:10 AM

    I'm creating an order form and to set up the payment section, I need to sync my paypal with jotform. After typing in my email address and other information, a window pops up saying "Use the link we sent to (my email) to confirm your email and activate your account."

    I have tried it several times, even tried using two separate email accounts, but it is not working. I am still not receiving an email from paypal with a link and it is keeping me from continuing to make this form.

    Please help!

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    Samuel_Ray
    Answered on November 03, 2021 at 01:55 PM

    Hi,

    Just to confirm, you're getting that prompt while you're connecting and trying to log in to your Paypal account, right?

    If that is the case, I would suggest that you reach out to Paypal Support for them to see if they can help with verifying your Paypal account's email address. You may contact them through this link: https://www.paypal.com/us/smarthelp/contact-us

    If you have any other questions, please feel free to reach back out to us. Thank you!