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adeptwordmanagementAsked on November 3, 2021 at 11:55 AM
I emptied the audio files. I'll empty the trash now too.
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Kat JotForm SupportReplied on November 3, 2021 at 2:32 PM
Hi there,
Happy to help!
I see that your account is showing as over-limit. I did clear your form caches and recalculated your uploads, but I still see that you are sitting at 12.04GB.
Have you had a chance to empty out your Trashed Entries yet?
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adeptwordmanagementReplied on November 4, 2021 at 11:45 AM
Yes, I emptied the trash, but it's still showing as over the limit.
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adeptwordmanagementReplied on November 4, 2021 at 12:31 PM
I have a note that this was answered at 11:45 am. I assume that's Eastern Time. It's 11:31 here in Central Time and I don't have an answer, and my form is still not accepting uploads. Can you help me, please?
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adeptwordmanagementReplied on November 4, 2021 at 1:15 PM
Thank you! It's working.