Unable to download files from emails

Hey Jot form team, I filed a support request on the 26th and never heard back...what is the deal with not being able to download the pictures from a form I have built and how do we fix the issue? or more accurately, why can I not download the pictures from the email notification? Do I have to log in to download the images?

Greetings.

We apologize for not getting back to you.

Yes, to view uploaded files, you need to be logged in to your JotForm account. Alternatively, you can disable Require log-in to view uploaded files. option from the account settings:

Please let us know if this resolved your problem.