Unable to download files from emails

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    Asked on November 03, 2021 at 01:37 PM

    Hey Jot form team, I filed a support request on the 26th and never heard back...what is the deal with not being able to download the pictures from a form I have built and how do we fix the issue? or more accurately, why can I not download the pictures from the email notification? Do I have to log in to download the images?

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    Answered on November 03, 2021 at 02:11 PM


    We apologize for not getting back to you.

    Yes, to view uploaded files, you need to be logged in to your Jotform account. Alternatively, you can disable Require log-in to view uploaded files. option from the account settings:

    Please let us know if this resolved your problem.