Account upgraded, but still still cannot login

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    Peter Lunt 
    Asked on November 04, 2021 at 10:08 AM

    Hi, my account html5 is still suspended, though you say it's been upgraded. I have sent several emails over the past couple of days to you about this, and have had to change many of my customer's websites because the jot for looks a mess. I have had to make new WordPress forms whilst this is going on, it cost me about 10 hours so far, please can you let me know what the problem is and restore the account,

    thx

    Peter

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    JohnRex
    Answered on November 04, 2021 at 11:04 AM

    Hello Peter - As checked, this form: Form on your account is sending out fake/phishing USPS emails:

    1636038258_6183f6720bc5d_

    We need to remove the said form so we can reactivate the account.

    Let us know if you agree so we can proceed.


  • Profile Image
    Peter Lunt 
    Answered on November 04, 2021 at 02:09 PM

    yes please remove the fake/phishing USPS emails form that's causing the problem, thx,


    Pete

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    Basil_A
    Answered on November 04, 2021 at 02:48 PM

    Hi,

    All the forms with those emails have been removed and your account has been re-activated.

    Please make sure to change your password after you access your accouny.

    Please let us know if you require any further assistance.