Account upgraded but can't remove logo

  • Chandler_Travis
    Asked on November 4, 2021 at 12:45 PM

    This account was upgraded to the silver plan. But when trying to remove branding on the forms, it says I need to upgrade. Did the plan change not go through?

    Thanks for your help!

    Jotform Thread 3483969 Screenshot
    Page URL: https://www.travislawaz.com/contact-us/
  • Christopher JotForm Support
    Replied on November 4, 2021 at 2:10 PM

    Greetings,

    Your subscription was refunded and your account is back to the FREE plan.

    Best Regards