Use of jotform link on mobile phone Help

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    Asked on November 04, 2021 at 01:10 PM

    We have a created a jotform and users are having issues when trying to complete an entry and paypal transaction via mobile phone. Is there a setting we need to update to eliminate the issue? Right now the page spins when the user tries to access the Paypal site to pay.

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    Answered on November 04, 2021 at 05:37 PM


    It seems that you have used the PayPal Checkout integration.
    Can I confirm that your PayPal account is a business-type account?
    The PayPal Checkout requires a business account to work. For standard PayPal accounts, you can use the PayPal personal integration.

    If your account is a business-type account, can I ask you to disconnect and reconnect the integration?
    I have also cleared your form caches, so if there are any cache-related issues, they should be resolved.

    Please let us know how it goes.