The printing and downloading buttons on our forms aren't showing up.

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    rbrice1981
    Asked on November 04, 2021 at 01:19 PM
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    parker
    Answered on November 04, 2021 at 05:41 PM

    Hello,

    Can you provide which forms it is that you're referring to so we can look specifically at those. I see for example on your contact form that you don't have the print button enabled.

    1636062051_61845363988ec_

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    rob 
    Answered on November 04, 2021 at 06:09 PM

    hello! thank you for your response.


    This is an issue new to this PM. It was working in the AM. At present, the problem isn't that our patients cannot print the form. The problem is that we cannot print the form after the patient has filled it out. See screenshot. Thank you.


    1636063720_618459e8de1e5_



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    Laura_L
    Answered on November 05, 2021 at 01:47 AM

    Hi,

    We apologize for the inconvenience you are experiencing.

    I have cleared your form cache. May I ask you to clear your browser cache, or try to log in to Jotform in a different browser?

    If that would not work, please let us know.