Something is wrong with my form... using the Weekly Appointment Planner widget

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    cheryl6922
    Asked on November 08, 2021 at 10:59 AM

    It isn't recognizing the submissions!!!!

    It did before, but now, the submissions are not recognized and it shows all appointments are open when they are almost all filled!!

    https://form.jotform.com/212836866962975


    I need help with this, please



  • Profile Image
    Mianala
    Answered on November 08, 2021 at 12:08 PM

    Hi there,

    Thanks for reaching out to us!

    We apologize for the inconvenience.

    I just cleared your forms cache.

    Let us know if the issue still persists.


  • Profile Image
    cheryl6922
    Answered on November 08, 2021 at 12:48 PM

    The form is still not registering the submissions.

    PLEASE look at it again

    https://form.jotform.com/212836866962975

  • Profile Image
    Harvey_N
    Answered on November 08, 2021 at 03:20 PM

    Hi there!

    I've cloned your form and wasn't able to replicate your issue. I've submitted a few submissions on the form that I've cloned and it did reflect on the form.

    1636402510_6189854e40ecc_

    Can you please try to clear your browser cache, log out of Jotform then log back in again?

    Let us know if you are still getting the same problem

  • Profile Image
    Cheryl
    Answered on November 08, 2021 at 03:24 PM

    I logged out of JotForm...

    I pulled the form up on my phone

    The submissions still are not registering into the widget...



  • Profile Image
    cheryl6922
    Answered on November 08, 2021 at 04:56 PM

    I cleared the Cache out of the browser... pulled up the form on another computer, and on my phone... same problem. The form is not registering the Submissions


  • Profile Image
    Christian_A
    Answered on November 08, 2021 at 11:00 PM


    Hi Cheryl,

    Thank you for giving us an update and for doing all the suggested troubleshooting. I also would like to recommend removing the Weekly Appointment Planner, then adding it back as it normally fixes minor bugs.

    If that does not work, you I suggest that you try Appointment form element instead of the Weekly Appointment Planner. It has the same functions and more. You may refer to this guide for instructions on how to add it to your form.

    Please let us know if this works. If necessary we will escalate this issue to our developers. We'll await your response.

    Regards


  • Profile Image
    cheryl6922
    Answered on November 09, 2021 at 10:41 AM

    If I delete the widget, won't the submissions be deleted, also?


  • Profile Image
    parker
    Answered on November 09, 2021 at 11:50 AM

    Hello,

    If you delete it the column will also be deleted from your table. If you go into the widget settings and click on update widget it appears to update their status to show the correct values though. I've done this on the first two for you. Can you check to see if it works correctly after doing that?

    1636476597_618aa6b59505f_

  • Profile Image
    cheryl6922
    Answered on November 09, 2021 at 02:47 PM

    I've tried clicking on "Update Widget" multiple times... and it doesn't resond.

    The first 2 that you updated seem to be fixed.

  • Profile Image
    parker
    Answered on November 09, 2021 at 03:50 PM

    Hello,

    I went in and hit update on the rest of them for you and they all appear to be working correctly.

  • Profile Image
    cheryl6922
    Answered on November 09, 2021 at 04:51 PM

    Thank you...

    I don't know what went wrong, but thank you for fixing it!!

  • Profile Image
    cheryl6922
    Answered on November 23, 2021 at 04:01 PM

    Having the SAME problem with this form.......

    the "update Widget" button does not work.... The submissions are not registering.

    please help. https://form.jotform.com/212836866962975

    This worked perfectly last year, and before this new jotform update......

  • Profile Image
    parker
    Answered on November 23, 2021 at 05:08 PM

    Hello,

    I went into that form and hit update widget on all of those and it appears to be working for me.

  • Profile Image
    Cheryl Byrd 
    Answered on November 23, 2021 at 06:08 PM

    I have clicked on the update widget button multiple times, and it does not respond.

    I use a Microsoft Surface computer, and Chrome.

    I've tried it on Edge, using a tower computer, and my co worker has also tried to no avail.

    I use this widget in other forms too. It worked beautifully last year... before the update, but is not responding.

  • Profile Image
    Mianala
    Answered on November 24, 2021 at 01:06 AM

    Could you please show the widget and let us if we can send a submission test on your form?

    Looking forward to your reply.