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    THE EMAIL OPTION ISN"T WORKING!

    Asked by traceydelcamp on March 20, 2014 at 03:52 PM

    Please help. I'm trying to set up an email option, as cloned from MULTIPLE programs but it will not work properly and is giving me REPEATED error messages. I need to speak to someone as i need this program up in the next few minutes! 

    email next and
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    Answered by Carina on March 20, 2014 at 05:47 PM

    What kind of error are you getting? I kindly ask you to elaborate more so we can be of more assistance. Also if you can upload screenshots it would be great:

    https://www.jotform.com/answers/277033

    I checked your form (https://www.jotform.com/40786577698175) and could notice that the email notification didn't have a sender email:

    Perhaps this is originating the difficulty.

    Let us know if the problem persists.

    Thank you

  • Profile Image

    Answered by traceydelcamp on March 20, 2014 at 06:09 PM

    Carina,

    Actually, that's not the issue. I cloned a form, and this normally works wonderfully. We have the form set up to send me notification of submission and also to send the person submitting a notice that their submission was received. Now, the email box at the bottom is set to return to "my email" which would be the email of the participant submitting the information. It was always marked as such but today, it's giving me a message saying I must enter a valid email. But the drop down menu is only for spaces in the submit form. 

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    JotForm Support

    Answered by jonathan on March 20, 2014 at 08:33 PM

    Hi,

    Please make the correction also as suggested.

     

    The e-mail setting should look like this

     

    After correcting, you can test submit the form to checked if all e-mail is working as inteneded.

    Please inform us if issue persist.

    Thanks.