What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Does page break work in Jotform Lightbox?

    Asked by StuartG94 on March 21, 2014 at 05:13 AM

    Hello,

     

    When I fill out my form and hit the "next step" button nothing happens, no loading, no going to the second page, no nothing. I'm wondering if this effect doesn't work in the Lightbox feature or if it does what am I doing wrong and how can I fix it?

     

    Thanks.

    JotForm next fill thanks hello
  • Profile Image
    JotForm Support

    Answered by TitusN on March 21, 2014 at 09:08 AM

    Hello,

    I checked the website associated with your email domain - http://tandgwebdesign.co.uk/ - and could not locate the lighbox form.

    Could you please share the location of the form so that we can take a look?

    Thanks

  • Profile Image

    Answered by StuartG94 on March 21, 2014 at 09:36 AM

    Ah, sorry I forgot to mention it isn't on there, it's on a website we created for someone. Could you look at my forms? It's called "Hotel Accommodation - Booking Form" or should I upload it somewhere?

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    JotForm Support

    Answered by jonathan on March 21, 2014 at 10:37 AM

    Hi,

    Please refer to this guide http://www.jotform.com/help/220-How-to-Create-a-Lightbox-Form

    To answer your original question, Page break field will work Lighbox form.

    For the form to use the lightbox settings, it needs to be embedded on a website.

    I checked your form http://www.jotformpro.com/form/40784463183964 already.

    You may want to follow the guide how to create the lighbox form using your form.

    Hope this help. Inform us if you need further assistance.

    Thanks!

  • Profile Image

    Answered by StuartG94 on March 21, 2014 at 10:48 AM

    I have the lightbox working already, however when I fill out the form and click "next step" nothing happens? 

  • Profile Image

    Answered by EliezerN on March 21, 2014 at 11:52 AM

    Thanks for the update.

    Could you please share with us the URL of the webpage where the form is embedded? That way we will be able to further investigate. 

    I tested the standalone version of your form http://www.jotformpro.com/form/40784463183964 and it is working fine, so that makes me think that the cause of the issue is a script conflict between your form and your webpage.

    If that were the case, the best solution for those kind of issues is to embed the form using the iframe code: Getting the form iframe code

    So, please try using the iframe code and let us know if the issue still persists or if it disappears.

    Thanks

  • Profile Image

    Answered by StuartG94 on March 24, 2014 at 11:43 AM

    http://acempire.co.uk/hotel-accommodation.html is the link, if you click on "Book Now" you'll be able to see the form in the lightbox, I have tried to iframe the lightbox as well but I have had no success. Could you please advise? 

  • Profile Image
    JotForm Support

    Answered by Welvin on March 24, 2014 at 02:32 PM

    What's your browser when accessing or viewing up the form? I have no problem viewing the form using IE11, Chrome and FF in Windows 8.1. Maybe, this is a browser specific to your end.

    Here's the screenshot of the second page of your form:

     

    Can you also try viewing the form using another browser? Chrome or Firefox.

    Thanks