I need to remove CAPTCHA ASAP

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    Michael_Carroll
    Asked on November 12, 2021 at 12:50 PM

    I have our entire Middle School using a Jotform and now half are getting an error message asking them to enter a CAPTCHA I am not Robot. HELP!


    404-444-6168 - Michael Carroll

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    Harvey_N
    Answered on November 12, 2021 at 01:11 PM

    Hi there,

    Thank you for contacting support.

    May we know the form URL that is affected by this? Do you have a captcha element on the form? Or does the CAPTCHA appear when you submit the form?

    We will be waiting for your response.

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    Michael_Carroll
    Answered on November 12, 2021 at 01:19 PM

    https://form.jotform.com/213133747989165

    It's too late now as the time for registration is over so we had to manually write down the 50+ students who could not register.

    How do we make sure this never happens again? Do I need to put in a ticket before we have a form go live? We have 589 MS students who needed to register. Tell me what can I do to prevent this going forward.

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    Amos_W
    Answered on November 12, 2021 at 02:23 PM

    Hey there,

    I'll now write to the responsible team so this issue won't happen again,

    They will whitelist your account and you won't be asked to fill any more CAPTCHA unless you add a CAPTCHA widget to your form

    I'll keep you updated once they respond to my request,

    I apologize for the issue,

    Thank you

  • Profile Image
    Amos_W
    Answered on November 12, 2021 at 02:29 PM

    Alright,

    Now your account is whitelisted which means that this issue would not happen again,

    Thank you and I apologize for the inconvenience.