Signature image didn't appear on a form response

  • Profile Image
    btmorris
    Asked on November 13, 2021 at 05:49 PM

    The response form that I received via email worked fine except the signature image didn't come through. Help. Thanks!

  • Profile Image
    Karl_B
    Answered on November 13, 2021 at 06:55 PM

    @btmorris

    Thank you for contacting Jotform Support!
    The possible reason that there's no sign on the form is the user skipped it.
    I've cloned your form and tried it myself and I receive the form with my signature on it.
    1636847591_61904fe71172b_
    In order to avoid this thing happening again make the signature required*
    1636847666_61905032a13bd_

    For further concerns, please don't hesitate to post your questions on our Support Forum




    Thanks!
    Ken