Why is it telling me I have no forms where has my form gone

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    roderick1849
    Asked on November 14, 2021 at 01:33 PM
  • Profile Image
    Amos_W
    Answered on November 14, 2021 at 02:19 PM

    Hi there,

    I don't see any form stored on your account, nor email activity.

    Are you sure that your data belonged to this account?

    Can you provide us with other email accounts that could be having your forms?

    Please let us know if there is anything else we can assist you with,

    Thank you

  • Profile Image
    roderick1849
    Answered on November 14, 2021 at 02:44 PM
    It wasn't set up on this account or email it was set up by myself Keith
    Manning email keith.manning24@btinternet.com and the form which is a
    purchase form linked to PayPal and the websit it is attached to is
    www.savetheplanetwallchart.co.uk. I normally just log into Jot Form to
    check if there are any orders. Where It suddenly got this email address at
    gmail i don't know.
    ...
  • Profile Image
    jonathan
    Answered on November 14, 2021 at 04:42 PM

    We apologize for the inconvenience. I checked on the form https://www.jotform.com/form/212686375868069 I found in the website you mentioned and I found it belongs to another Jotform account with username keithmanning24

    Your account or the account you used on this ticket roderick1849 does not have existing form yet.

    If you are also the owner of the other account, you need to log in to the correct account (keithmanning24) to see the form in the account.

    I hope this help. Let us know if you need further assistance.


  • Profile Image
    roderick1849
    Answered on November 14, 2021 at 05:44 PM
    It still keeps taking me back to this new account it seems to have created
    and won't let me log into my original account.
    ...
  • Profile Image
    jonathan
    Answered on November 14, 2021 at 05:47 PM

    I suggest you open a new browser or open the browser in incognito or private mode and then copy/past the link https://www.jotform.com/login on the new browser. You can log in using the other username then.