I can't log on and I can't create a form

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    Andrea Symes 
    Asked on November 15, 2021 at 08:02 PM

    I tried to create a form but was not able to complete it. For some reason my account has also been suspended. I can't get in. Please help. Thank you

  • Profile Image
    Menerva 
    Answered on November 15, 2021 at 11:43 PM

    Hi Andrea,

    Thanks for writing. We do apologize for the inconvenience.

    It appears that your account was suspended. Your form was flagged by our system for suspicious phishing activity.

    We have reviewed your account and reactivated it. You should be able to log in now.

    Please feel free to contact me if you need any further information.

    Thank you and have a great day!

  • Profile Image
    Vick_W
    Answered on November 16, 2021 at 12:40 AM

    Hi there,

    Looks like the account got auto suspended by the system. It is currently active. If you face any issues again then please do let us know here so we can check this further.

    Thanks

  • Profile Image
    Andrea Symes 
    Answered on November 16, 2021 at 09:33 AM
    I tried to make a fillable form but it is not working. When I import an
    existing PDF it does not create a fillable document. Please advise.
    *Andrea Symes MSW, LCSW*
    *Counseling and Behavioral Therapy PLLC*
    *(Phone) 704-237-0881*
    *(Email) andreasymes@CBT-services.com*
    *"Where Positive Change Begins"*
    This email and any files transmitted with it are confidential and
    intended solely for the use of the individual or entity to whom they are
    addressed. If you have received this email in error please notify the
    system manager. This message contains confidential information and is
    intended only for the individual named. If you are not the named
    addressee you should not disseminate, distribute or copy this email.
    Please notify the sender immediately by email if you have received this
    email by mistake and delete this email from your system. If you are
    not the intended recipient you are notified that disclosing, copying,
    distributing or taking any action in reliance on the contents of this
    information is strictly prohibited.
    ...
  • Profile Image
    ashwin_d
    Answered on November 16, 2021 at 09:56 AM

    Please note that when you import your PDF form, it creates an equivalent web form in Jotform. You can check the submission data in original PDF by going to PDF editor. Please check the screenshot below:

    1637074240_6193c540e11ae_importPDF.gif

    If you want to download the fillable PDF form again, you will have to first disable the "Original PDF connection" and then you can go to your form's PDF editor, build the PDF form and download it. Please check the screenshot below:

    1637074493_6193c63dd3fb0_AddFillablePDF.

    Hope this helps.

    Do get back to us if you have any questions.

  • Profile Image
    Andrea Symes 
    Answered on November 22, 2021 at 09:55 PM
    I was able to log on to the site but I am still not able to convert the PDF
    into a fillable d
    ocument
    *Andrea Symes MSW, LCSW*
    *Counseling and Behavioral Therapy PLLC*
    *(Phone) 704-237-0881*
    *(Email) andreasymes@CBT-services.com*
    *"Where Positive Change Begins"*
    This email and any files transmitted with it are confidential and
    intended solely for the use of the individual or entity to whom they are
    addressed. If you have received this email in error please notify the
    system manager. This message contains confidential information and is
    intended only for the individual named. If you are not the named
    addressee you should not disseminate, distribute or copy this email.
    Please notify the sender immediately by email if you have received this
    email by mistake and delete this email from your system. If you are
    not the intended recipient you are notified that disclosing, copying,
    distributing or taking any action in reliance on the contents of this
    information is strictly prohibited.
    ...
  • Profile Image
    roneet
    Answered on November 22, 2021 at 10:01 PM

    We will address your concern on this ticket:

    https://www.jotform.com/answers/353309

    Thanks.

  • Profile Image
    Andrea  
    Answered on November 22, 2021 at 10:09 PM

    I was trying to try and work on the document bur I can't log in again.

    1637636885_619c5b153674b_

  • Profile Image
    Jessica_H
    Answered on November 22, 2021 at 10:33 PM

    Hello,

    To avoid confusion, I have moved your third inquiry in a separate ticket. Kindly refer to the following ticket: https://www.jotform.com/answers/3533171. We will assist you there.