What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Payment options

    Asked by davson on March 23, 2014 at 08:07 PM

    hi I recently made a form with jotform and have discovered that the paypal payment option works but when i click on the mastercard option it says 

    Invalid Configuration
    This transaction cannot be processed. The merchant's account is not able to process transactions.
    Does this mean that by verifying my actual bank account in paypal the master/credit card option would then work?
    Or is there something else happening here?
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    JotForm Support

    Answered by jonathan on March 23, 2014 at 08:56 PM


    Yes this is correct. To be able to pay using Paypal, you still must have an existing Credit Card on file at Paypal.

    Hope this clarifies the matter. Inform us if you need further assistance.