Accessing images on jot forms

  • Profile Image
    Jane Bower 
    Asked on November 16, 2021 at 09:50 AM

    We have jot forms that are being submitted to our website from referring practice that attach images. Unfortunately we are unable to access these images. When we click on them the it takes us to a page saying 404 page not found. Please can you advise how we access them.

    Kind regards

    Jane Bower _ Practice Manager

    Audley Dental Solutions

  • Profile Image
    Answered on November 16, 2021 at 10:32 AM

    Dear customer,

    Thank you for reaching out.

    I'm sorry you are experiencing these difficulties with the forms.

    Please can you provide the URL of the form so we can investigate this further.

    I would we have tested out the form it will give us better idea of the issues you are experiencing.

    Kind regards,


  • Profile Image
    Answered on November 16, 2021 at 10:50 AM

    Hello there,

    Thanks for your message and here to assist you with your inquiry.

    Please make sure you're logged in to your Jotform account to be able to access the images.

    However please note that you can also access the images without logging in here and please check your privacy settings and uncheck the "Require log-in to view uploaded files".

    1637077146_6193d09a632a0_Screen Shot 202

    We hope this helps.

    Many thanks and please let us know if there is anything else we can assist you with.