Emails from Jotform

  • Profile Image
    MIAITC
    Asked on November 16, 2021 at 10:09 AM

    I keep getting emails from Jotform stating they are going to delete the data. If I pay for an active acct why am I getting these emails? Is it spam? Thank you!


    Here is an example: Your form data will be deleted in 7 days!

    Forms Deleted

    Hello FarmScienceLab,

    We’ve noticed that you haven’t used your Jotform account in over a year. As we let you know in our previous email, your form data will be deleted on Nov 22, 2021.

    If you want to keep your form data, just sign into Jotform before Nov 22, 2021. If you no longer need the data for the following forms, feel free to ignore this email.


    Form Title

    Submissions

    Message Contact Form

    267

    Reservation Information Form

    132

    Sign in to keep your data

    If you’ve recently used Jotform and think you received this message in error, please compare the email address and username on the account that you’re actively using to the one included in this email.

    Contact us if you have any questions or need help with your account.


  • Profile Image
    Jovanne_A
    Answered on November 16, 2021 at 10:47 AM

    Hi, thank you for contacting support.

    Could you please provide us with the email address of who has received this email so we can verify?

    We look forward to your response.