I am unable to use the Jotform?

  • Profile Image
    Paula Gonce 
    Asked on November 16, 2021 at 11:46 AM

    Good Morning,

    A rescue organization sent me a foster application on a jotform and no matter how I attempt to open it and fill it out, I am unable to use the jotform? Are there specific platforms that support it? When I try to type in the form, nothing shows up. It just seems blank. I don't know what to do to get the form to work, please help!

    Thank you,

    Paula Gonce

  • Profile Image
    Jonathan
    Answered on November 16, 2021 at 02:25 PM

    Thank you for contacting Jotform Support. Can you please retry using the form direct URL link https://www.jotform.com/form/212145412833144 instead.

    I tried this on my browser and it was working. I was able to see and use the form.

    1637090718_6194059e1a735_zzz 2021-11-17





  • Profile Image
    Paula Gonce 
    Answered on November 16, 2021 at 02:44 PM
    When I use that  direct URL link or the one I sent you, it doesn't work :(
    Anything I type into the form does not show up.  I have never had this problem with any other form.I have no idea why text is not showing up?
    On Tuesday, November 16, 2021, 02:25:29 PM EST, noreply@jotform.com wrote:

    New response received#yiv0304498050 #yiv0304498050 #yiv0304498050 html, #yiv0304498050 body {margin:0 auto !important;padding:0 !important;min-height:100% !important;width:100% !important;}#yiv0304498050 body {}#yiv0304498050 .yiv0304498050body {margin:0 auto !important;}#yiv0304498050 #yiv0304498050 * {}#yiv0304498050 div, #yiv0304498050 p, #yiv0304498050 a, #yiv0304498050 li, #yiv0304498050 td {}#yiv0304498050 #yiv0304498050 div .filtered99999 {margin:0 !important;}#yiv0304498050 #yiv0304498050 table, #yiv0304498050 td {}#yiv0304498050 #yiv0304498050 table {border-spacing:0 !important;border-collapse:collapse !important;table-layout:fixed !important;margin:0 auto !important;overflow:hidden;}#yiv0304498050 table table table {table-layout:auto;}#yiv0304498050 table, #yiv0304498050 td {border-spacing:0 !important;border-collapse:collapse !important;}#yiv0304498050 #yiv0304498050 a {text-decoration:none;}#yiv0304498050 #yiv0304498050 img {}#yiv0304498050 #yiv0304498050 * .filtered99999 , #yiv0304498050 #yiv0304498050 .yiv0304498050unstyle-auto-detected-links *, #yiv0304498050 .yiv0304498050aBn {border-bottom:0 !important;cursor:default !important;color:inherit !important;text-decoration:none !important;font-size:inherit !important;font-family:inherit !important;font-weight:inherit !important;line-height:inherit !important;}#yiv0304498050 #yiv0304498050 .yiv0304498050im {color:inherit !important;}#yiv0304498050 #yiv0304498050 .yiv0304498050a6S {display:none !important;}#yiv0304498050 #yiv0304498050 img.yiv0304498050g-img+div {display:none !important;}#yiv0304498050 .yiv0304498050nounderline-text {color:#0099FF;text-decoration:none;display:inline-block;}#yiv0304498050 @media screen and (max-width:563px) {#yiv0304498050 .yiv0304498050mobile-full-width {width:100% !important;max-width:100% !important;}#yiv0304498050 .yiv0304498050mobile-nopadding {padding:0 !important;}#yiv0304498050 .yiv0304498050mobile-padding {padding:0 2% 0 2% !important;}#yiv0304498050 .yiv0304498050pricing-box {display:block;margin:0 auto;width:85%;max-width:250px;}#yiv0304498050 .yiv0304498050pricing-box table {max-width:100% !important;}}#yiv0304498050 #yiv0304498050 .yiv0304498050button-td, #yiv0304498050 .yiv0304498050button-a {transition:100ms ease-in;}#yiv0304498050 #yiv0304498050 .yiv0304498050show-on-responsive {display:none !important;}#yiv0304498050 @media screen and (max-width:720px) {#yiv0304498050 .yiv0304498050email-container {width:100% !important;margin:auto !important;}#yiv0304498050 .yiv0304498050padding-container {padding:0px 15px 0px 15px !important;}#yiv0304498050 * .filtered99999 .yiv0304498050mobile {width:100% !important;}#yiv0304498050 #yiv0304498050 .yiv0304498050fluid {max-width:100% !important;height:auto !important;margin-left:auto !important;margin-right:auto !important;}#yiv0304498050 #yiv0304498050 .yiv0304498050stack-column, #yiv0304498050 .yiv0304498050stack-column-center {display:block !important;width:100% !important;max-width:100% !important;direction:ltr !important;}#yiv0304498050 #yiv0304498050 .yiv0304498050stack-column-center {text-align:center !important;}#yiv0304498050 .yiv0304498050stack-column-center h2, #yiv0304498050 .yiv0304498050stack-column-center p {text-align:center !important;}#yiv0304498050 #yiv0304498050 .yiv0304498050center-on-narrow {text-align:center !important;display:block !important;margin-left:auto !important;margin-right:auto !important;float:none !important;}#yiv0304498050 table.yiv0304498050center-on-narrow {display:inline-block !important;}#yiv0304498050 #yiv0304498050 .yiv0304498050email-container p {}#yiv0304498050 .yiv0304498050button-a {font-size:16px !important;line-height:1 !important;}#yiv0304498050 #yiv0304498050 #yiv0304498050 #yiv0304498050 #yiv0304498050 #yiv0304498050 table td {}#yiv0304498050 .yiv0304498050social-networks {max-width:200px !important;}#yiv0304498050 #yiv0304498050 .yiv0304498050inline-on-responsive {display:block !important;width:100% !important;text-align:center !important;}#yiv0304498050 .yiv0304498050hide-on-responsive {display:none !important;}#yiv0304498050 .yiv0304498050show-on-responsive {display:block !important;}#yiv0304498050 .yiv0304498050full-center-responsive-logo {width:100%;}#yiv0304498050 .yiv0304498050full-center-responsive-logo img {margin:0 auto;}#yiv0304498050 .yiv0304498050mobile-padding-fix {padding-left:15px !important;padding-right:15px !important;}#yiv0304498050 .yiv0304498050mobile-pt-0 {padding-top:0 !important;}#yiv0304498050 .yiv0304498050mobile-pt-16 {padding-top:16px !important;}#yiv0304498050 .yiv0304498050mobile-pt-32 {padding-top:32px !important;}#yiv0304498050 .yiv0304498050mobile-pb-0 {padding-bottom:0 !important;}#yiv0304498050 .yiv0304498050mobile-pb-16 {padding-bottom:16px !important;}#yiv0304498050 .yiv0304498050mobile-pb-32 {padding-bottom:32px !important;}#yiv0304498050 .yiv0304498050mobile-pl-0 {padding-left:0 !important;}#yiv0304498050 .yiv0304498050mobile-pl-16 {padding-left:16px !important;}#yiv0304498050 .yiv0304498050mobile-pl-32 {padding-left:32px !important;}#yiv0304498050 .yiv0304498050mobile-pr-0 {padding-left:0 !important;}#yiv0304498050 .yiv0304498050mobile-pr-16 {padding-right:16px !important;}#yiv0304498050 .yiv0304498050mobile-pr-32 {padding-top:32px !important;}#yiv0304498050 .yiv0304498050g-img {width:100%;height:auto;}}#yiv0304498050 #yiv0304498050 @media screen and (max-width:525px) {#yiv0304498050 .yiv0304498050mobile-hidden {display:none !important;}#yiv0304498050 .yiv0304498050mobile-header-fix {font-size:36px!important;line-height:46px!important;}#yiv0304498050 #yiv0304498050 .yiv0304498050stack-payment-info {display:block !important;width:100% !important;max-width:100% !important;direction:ltr !important;text-align:left !important;min-height:18px !important;padding-top:14px;}#yiv0304498050 .yiv0304498050stack-payment-info.yiv0304498050value-field {padding-bottom:14px;border-bottom:1px solid #EEEEEE;width:100% !important;}#yiv0304498050 }@media screen and (max-width:374px) {#yiv0304498050 .yiv0304498050footer-text-link {display:block !important;width:100% !important;max-width:100% !important;direction:ltr !important;}#yiv0304498050 #yiv0304498050 .yiv0304498050footer-text-link {text-align:center !important;}#yiv0304498050 .yiv0304498050hide-line {display:none !important;}#yiv0304498050 .yiv0304498050inline-on-responsive-min {display:block !important;width:100% !important;text-align:center !important;}#yiv0304498050 .yiv0304498050hide-on-responsive-min {display:none !important;}#yiv0304498050 .yiv0304498050mobile-min-pl-0 {padding-left:0 !important;}}#yiv0304498050 @media only screen and (min-width:320px) and (max-width:374px) {#yiv0304498050 u+.yiv0304498050body {min-width:320px !important;margin:0 auto !important;}}#yiv0304498050 @media only screen and (min-width:375px) and (max-width:413px) {#yiv0304498050 u+.yiv0304498050body {min-width:375px !important;margin:0 auto !important;}}#yiv0304498050 @media only screen and (min-width:414px) {#yiv0304498050 u+.yiv0304498050body {min-width:414px !important;margin:0 auto !important;}}#yiv0304498050 @media only screen and (min-width:375px) and (max-width:413px) {#yiv0304498050 u+.yiv0304498050body {min-width:375px !important;width:375px !important;margin:0 auto !important;}}#yiv0304498050 #yiv0304498050 #yiv0304498050MessageViewBody, #yiv0304498050 #yiv0304498050MessageWebViewDiv {width:100% !important;margin:0 auto !important;}#yiv0304498050 #yiv0304498050 html .filtered99999 td p .filtered99999 , #yiv0304498050 html .filtered99999 * .filtered99999 , #yiv0304498050 html .filtered99999 td h1 {text-align:right !important;}#yiv0304498050 html .filtered99999 table.yiv0304498050social-area {max-width:350px !important;}#yiv0304498050 html .filtered99999 .yiv0304498050full-center-responsive-logo {text-align:right;}@media only screen and (min-width:720px) {#yiv0304498050 html .filtered99999 p.yiv0304498050forRtl-left {text-align:left !important;}#yiv0304498050 html .filtered99999 p.yiv0304498050forRtl-right {text-align:right !important;}#yiv0304498050 html .filtered99999 .yiv0304498050hide-on-responsive {text-align:left !important;}}#yiv0304498050 @media screen and (max-width:375px) {#yiv0304498050 .yiv0304498050mobile-hidden-image {display:none;}}#yiv0304498050 p img {max-width:100%;}
    |   |
    | |
    | |

    |
    | |
    |
    | |
    | There’s a new response on your question: |
    |
    Jotform application
    |
    |
    |
    |
    |   |
    |   |
    |
    |
    |
    Thankyou for contacting JotformSupport. Can you please retry using the form direct URL link https://www.jotform.com/form/212145412833144instead.
    I tried this on my browser and it was working. I was able to seeand use the form.
    |
    |
    |
    |   |
    |   |
    |
    |
    | |
    | Answered by |
    |
    jonathan
    |
    |
    |
    |
    |
    | View this thread |
    |
    |
    |

    |   |
    |

    |
    |   |
    |
    111 Pine St. Suite 1815, San Francisco, CA 94111
    |
    |   |
    |
    |
    |
    24/7 Support
    | |
    Unsubscribe Thread
    |
    |
    |
    |   |

    ...
  • Profile Image
    Jonathan
    Answered on November 16, 2021 at 02:58 PM

    Sorry for that. Actually the form was working fine.

    Anything I type into the form does not show up. I have never had this problem with any other form.I have no idea why text is not showing up?

    The text appears to be not showing up because the text color was the same as the input box background color (white). So even though you're able to type in the input boxes, it gave an illusion that nothing was typed.

    Here is a screencast video that shows the problem.

    3515475.gif

    I recommend you contact the form creator (the one who provided you the form link) and let them know of the issue with their form. They should be able to fix this easily.