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  • Profile Image

    My form did not get disabled in the date I set up

    Asked by RainbowChorale on March 28, 2014 at 01:14 PM

    Form was suppose to turn off. I set it to expire at noon in preferences. Did not work

    Page URL:
    http://www.therainbowchorale.org/rcd-tickets-FFF.htm

    style size font
  • Profile Image

    Answered by EliezerN on March 28, 2014 at 02:13 PM

    Hi,

    I confirm that your form is disabled. Upon trying to submit it this message is displayed:

    So, the Expiration setting did work.

    Please let us know if you need further assistance with this inquiry.

    Thansk

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    Answered by RainbowChorale on March 28, 2014 at 05:18 PM

    It did not work on my end. Could the reason be that I did not update the embedded form after I changed the preferences?

     

    However, on a different note. Is that the warning message that you got? Because that is not what was set up. Your screenshot looks like the generic message. I created customized message text?

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    JotForm Support

    Answered by TitusN on March 28, 2014 at 06:32 PM

    Hello,

    Yes - You have embedded the form using the source code -so the submissions keep coming through -

    Here's your form embedded using the source code:  - https://shots.jotform.com/titus/test20.html

    Here's your form embedded using the Iframe embed code - https://shots.jotform.com/titus/test21.html

    Ideally - the form does not show when expired:

    If you use the source code - the form will keep working.

    I have submitted a feature request that will allow you to embed your form using the source code while suppoting the form expiry date. If implemented - this thread will be updated.

    In the meantime - please use the Iframe embed code - or the default embed script.

    ***

    PS

    My colleagues warning message was achieved from Isolated tests - we do our testing separately - 

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    Answered by RainbowChorale on March 28, 2014 at 09:12 PM

    I did not know there were limitations to using the source. I think I will experiiment with the i-frame method next. Thank you for your help.  Ands thanks for checking on the error message.

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    JotForm Support

    Answered by EltonCris on March 28, 2014 at 10:01 PM

    @RainbowChorale

    On behalf of my colleague you're welcome.

    Should you encounter issues similar to this, feel free to message us here.

    Regards!

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    JotForm Support

    Answered by liyam on April 02, 2014 at 01:04 PM

    Hello again, RainbowChorale, do you have your HTML file rcd-tickets-FFF.htm with you?  I'm trying to replicate the problem you encountered but so far I'm not successful.  So I was wondering if I can check your fie instead and see what's going on.

    Thanks.

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    Answered by RainbowChorale on April 02, 2014 at 01:29 PM

    Thank you liyam. Unfortunately, I have deleted that file. But I think we have solved the original problem. I am now using the i-frame method to display the current form on the page. On the previous form, I copy-pasted the source code into my Dreamweaver code. In hindsight, that was a bad idea because I often tweak the form several times. The i-frame seems to be working great.

    Here's a form I have set up now: http://www.therainbowchorale.org/rcd-tickets-rainbowwave2.htm. Feel free to check it out. It is very similar to the one you inquired about.

    Thanks again.

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    JotForm Support

    Answered by TitusN on April 02, 2014 at 02:56 PM

    Our developer has recieved your message.

    Thank you for creating the page - 

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    JotForm Support

    Answered by liyam on April 13, 2014 at 12:28 AM

    The problem does not seem to happen anymore.  

    If you find this issue to still be persistent, please let us know.

    Thanks.